What is your minimum order?
Currently our minimum order is 2500. However, we will be increasing this to 5000 in the near future.
What is your normal turn-around time?
Normal turn-around time is 8-10 weeks after approval of printing layout or physical preproduction sample.
Can you accommodate rush orders?
Yes, we can provide 4-6 weeks turn-around after approval of printing layout or physical preproduction sample with air shipping
Do you charge for rush orders?
No, we do not charge rush fee if we can make it. If air shipping is needed to meet the due date, air freight charges will be incurred. TLP will be responsible for clearing customs and other import-related fees. Clients will pay for the air freight to the nearest airport and ground transportation to the final destination.
Do you provide a preproduction sample?
Yes, a virtual (digital) sample is provided for each confirmed order. For orders with critical color, a physical preproduction sample can be ordered at an additional cost. Ordering a physical preproduction sample will add 2-3 weeks to the total time required to produce your order, due to separate set-ups and the time required for international shipping on the physical preproduction sample.
How long does it take to get a preproduction sample?
A printing layout will be provided within 24 hours of receiving your artwork. A physical preproduction sample usually takes 2 -3 weeks — to make the printing plates, produce the sample, and ship it from overseas.
Are your laminated bags eco-friendly?
Yes, all our bags are reusable, recyclable, eco-friendly, lead-free and meet requirements of all the known standard testings.
Are the inks used eco-friendly?
Yes, our manufacturers use eco-friendly inks. The standard allowable lead content is 100 ppm. Test result shows that there is no lead detected in our printing or bag materila. See report.
